| We provide multi-channel support: WhatsApp/WeChat: +86-15797620919（Denise） Email: denise@pusunmachine.com Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+8) |
| We take product quality very seriously. If you receive a product damaged during shipping or with quality issues, please take photos or a video and send them to us within 7 days of receipt. After confirmation, we will arrange a free replacement or repair for you. |
| Yes, we provide standard warranty service for all Pusun Sports products. Typically, the warranty period for the whole machine is 1 year, with longer coverage for core motor components. Please refer to the warranty card included with your product or contact customer service for the specific warranty policy. |
| This is usually related to machine settings or ball quality. Weak Propulsion: Check if the power supply is stable, if the throwing wheels are worn or too tight, or if the feed system is blocked. Inaccurate Placement: Recalibrate the throwing angle and power via the APP or remote control. If the issue persists, mechanical parts may need adjustment. Please contact after-sales support. |
| Ball jams are the most common 'pseudo-failure' of ball machines, often caused by: Cause 1: Using incorrect balls (e.g., soft, deformed, or under-inflated balls). Cause 2: Debris or dust accumulation in the ball feed system. Solution: First, turn off and unplug the machine, then open it to clear the ball feed. Always use the recommended type of balls and clean the machine's interior regularly. |
| Please be sure to use the recommended types of balls to ensure optimal machine performance and longevity. Tennis Machine: Use standard pressure tennis balls (new or high-quality training balls). Avoid using pressureless or overly worn balls to prevent jams. Pickleball Machine: Use standard pickleballs. Badminton Machine: Use nylon or training shuttlecocks. Table Tennis Machine: Use standard 40+ table tennis balls. |
| Yes, our smart ball machines support remote control via a mobile APP. You can use the APP to set ball speed, frequency, placement, spin mode, etc. Some models also support remote control or panel control. Please refer to the detailed specifications of each product. |
| Our product line covers the needs of everyone from beginners to professionals. For example, our PB-MiniPro badminton machine is suitable for home and solo training, while the PT-MAX C tennis machine features higher ball speed and programmable capabilities, making it ideal for clubs and professional training. You can choose based on the 'Suitable For' description on each product page. |
| We offer worldwide shipping. If you are unable to select your country at checkout, please contact us via WhatsApp (+86 15797620919) or Email (denise@pusunmachine.com), and we will provide a customized logistics solution. |
| Shipping costs are calculated based on your delivery address, product weight, and the selected shipping method. Typically, express international shipping to major countries in North America/Europe takes about 5-10 business days, while economy shipping takes about 15-25 business days. Please check the estimated time at checkout for specifics. |